What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. Sign in to My Virgin Media a. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. To be able to complete the self install there needs to be a Virgin Media Socket or cable for the Hub to connect onto. But. Just joined. Awful first impressions of Virgin Media. I have had a Virgin media landline since 1998, with two sockets installed by Virgin media for connected phones in different rooms. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. So you can either unscrew this one & push on the connector provided in the Quick Start pack. You’ll then be able to use your same old phone to make. Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199 New Install Assistance. Browse Virgin Media Virgin Media Community. - 5156775. I will only be using one wall socket, so the other socket will have no connections. I don't work for Virgin Media. in Networking and WiFi yesterdayGo to solution. Tuning in. Virgin Media; My Virgin Media; Shop;. If you're still struggling to find the location point of where the router needs to be plugged in, or if perhaps you might want to relocate the router, please. Now that you have a router you will need to use that Ethernet cable to connect the YouView box to it. Account - Cable. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. . This promotion means you won’t pay the usual setup fee of £35. This seemed to be standard procedure for any phone fault reported. You. Solved: I have a new self starter kit and the VM wall socket does not fit my new cables. Also there will be an external, often brown, omnibox. Look for an omnibox on the outside of your property and try and trace the cable. I had a look everywhere and I don't have a virgin media socket in my flat. 3: HDMI to your TV. The UK isn’t the first country to make this move. First picture is telephone socket which is now not used. My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. Entertain me; Broadband Deals. You can workaround it simply without the need for a cable. I wanted. Hi, I ordered a broadband and was authorized for a self install kit, but I don't have a Virgin Media Wall socket that fits the plug that I've been given. Broadband. You may need to use the. Stay safe online. I called 0800 052 1734 and have arranged for a technician to come and fit a socket. Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. 3. 0. Here you’ll find all the help you need for Virgin Media related problems and issues. Residential Hub (3/4/5) offer telephone service in both Router and Modem modes. I've got the same problem as above. But don't worry – if you don't have broadband, your network provider, such as BT and Virgin Media O2, will supply you with a connection to support the new digital landline system. Post up some photos of the connection boxes. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the old 'telephone master socket'). SpeedHi Woody007, Thanks for reaching out to us in our community and welcome both here and to Virgin Media, we are sorry that there being no internal cables wasn't picked up, as advised we only offer a qu8ickstart if the services have been in the property previously, we are unaware if the previous tennan. Community Natter. Welcome to the community forums. VM don't use fibre inside the property. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. Virgin Media; My Virgin Media; Shop; Help;. The new Stream box will connect wirelessly to the internet. Back a step. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. Will an engineer have to come out to fit a Virgin Media socket? Answered! Go to Answer. Browse Virgin Media Virgin Media Community. Can anyone help me? we’ve been sent a quick install box but when following the instructions we don’t have the Virgin media socket which is - 5403137. 0 Kudos. Ethernet is ideal & recommended, reliable wireless is fine. we had an engineer come in to install a virgin media socket but when we turn on our router, it has 2 blinking green arrows. All you need to do is contact Virgin Media and explain what the issue is. Solved: Hi, I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall - 4940188I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Make the call to the Virgin automated number. Browse Virgin Media Virgin Media. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Is the socket broken? I can't see another photo like this one from searching. But. Then just connect your various devices to the dongle. Make sure that all of the wires are connected nice and finger tight, Then check whether it has been activated correctly on your account. i dont have the box on the wall that you need to plug it into - 5040054. The technician visited a. . 3 minutes ago. Do I need an adaptor to make this work? - 5203754. Hi , Thank you for getting back to me via private message. Browse Virgin Media Virgin Media Community. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Account - Mobile. A master socket is the main socket for the phone line in your home, not an extension socket. Explain what needs to be done and book an engineer visit. Speed2: Seeker. Tuning in. Browse Virgin Media Virgin Media Community. Only an aerial cable (pictured below) connected to a box outside my flat. I'm here to share knowledge, I don't work for Virgin Media. The Hub and your home phone can’t be placed near each other. Broadband and TV deals. Don’t plug the power cable into a plug socket yet. . We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. Let us know if you'd like to go ahead with that. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. . At the moment you have a Sky modem that is serviced by an RJ11 socket, which provides your Broadband from phone line. Account - Mobile. VM don't use fibre inside the property. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. Placed an order and the lady said we were eligible for quick start self installation. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed; Highlight this message; Print this message; Flag for a moderator; on 15-12-2022 21:47Re: No virgin media socket outside my house. I don't have a Virgin wall socket. Well I can't seem to find anything like that and the closest thing I can find is a. I’ve got a broadband box to set up but no virgin media master socket ! I need to book an engineer to install one - 5446411. The house is a new build, there's no lead in the paint, no aquarium or anything like that. I'm sorry to hear that you don't have a compatible wall socket installed in the home ready for your Quickstart installation. The box and cables may have been removed by the previous occupiers. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. B&Q are running low on these however. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. QuickStart, set up and connections. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. If you want to use two base stations, you need a splitter to allow two phone base stations to connect to TEL1 using VM's RJ11 plug to BT socket adapter. . This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. When I type in my new home postcode it says the address is compatible and when I go to sign up it offers me two options, self-set up or book someone to come and fit. on 28-10-2022 17:29. Phone line - 5 mins. I don't work for Virgin Media. All forum topics; Previous topic; Next topic; 1 REPLY 1. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. Sorry to hear you don't have a VM wall socket. Bits and bytes. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. SpeedActive Member. Call them up and mention it to them otherwise they more than likely won’t say anything about it. I have looked everywhere but can't seem to find one. I just have a short coaxial cable on my wall, and it has a male end. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. If you would like, we can forward your details to the relevant team to see if your property is serviceable. Plug the cables into the Hub. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Jul 11, 2008. johiggins. Probably for a TV box connection. Options. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Learn more. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Mobile Your Account. QuickStart, set up and connections. Thanks for the reply. Browse Virgin Media Virgin. You can workaround it simply without the need for a cable. I'm a Very Insightful Person, I'm here to share knowledge. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. I am so sorry that you have - 5404317 BrowseSolved: I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Stay safe online. We would like to show you a description here but the site won’t allow us. Socket should be on the underside. I have booked a technician but I don't know if i have to inform the. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. Select the correct HDMI input for your box. Manage Your Account. The second phone socket on the hub (TEL2) is for if you have a second phone line/number. Stream from Virgin Media. Switched On Families. Everything is converted to specialised triple screened coaxial cable. See where this Helpful. Re: Self install issue. Got my virgin media self install kit but I don't have a virgin socket. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Browse Virgin Media Virgin Media Community. on 15-12-2022 08:14. My optical sound socket seems to be missing something. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Options. Tudor. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. com Options. Back a step. But I have no Virgin Media Wall socket in my house. While doing that. Chatter and natter. Virgin Media; My Virgin Media; Shop;. Quickstart is the quickest and easiest way to setup our services. Account - Cable. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. For a wires-free alternative, you could use a cordless phone setup. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. I don’t it is fibre cable. I received my broadband kit today but sadly I'm unable to use it right away due to the lack of a virgin media wall socket. We have tried plugging it into the only box we found it would fit but no luck. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Please help. What needs to be done is for the new Virgin Media CV21 connection. My Virgin Media App. Phone. 8 KB. Switched On Families. 0 Kudos Reply. Dave. We have the quickstart pack but sadly cannot get broadband set up and working. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Superfast Broadband. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. a week ago. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. I guess your options are seek approval, be dumb and have install or change providers. RachelG2. How do I book an engineer to come out - 5345632. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Like the TV cable we have too. Options. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Manage Your Account. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Virgin Media don’t do any Fibre connections to inside the house. Thanks for coming back to us @Entoman56, the change to fibre phone is an instruction from the government and has to be completed by 2025 as the older phone network will be closed down, we are choosing to upgrade our customers as soon as we can, more information about the change over from Virgin can be found here and the. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Push fit the VM-supplied lead onto the socket. Everything is converted to specialised triple screened coaxial cable. If the Hub 3's telephone service has never worked, re-connect the phone the telephone wall socket to see if that is still live. Virgin Media; My Virgin Media; Shop; Help;. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. This uses a copper coaxial cable of a similar type to the cable that feeds the signal from a rooftop TV aerial to a TV set. A new secure password will be generated for you. On the day of activation, connect your new router to the master phone socket. I don't have the virgin media socket in my house, just like other similar issues I've read on this forum. Account - Mobile. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. The box and cables may have been removed by the previous occupiers. Feb 22, 2022. i received an installation kit for my broadband but my property. You can follow the cable from the socket and see if you can plug it into the hub. i don't know whether to just cancel my service or what?Virgin have unilaterally made this socket inactive. My Virgin Media App. Don’t plug the power cable into a plug socket yet. You would need. I wanted to check with people on here before trying to get an engineer in, just. Thank you. You need an aerial and an RF feed from it. Follow these steps to install your virgin Media Broadband, TV and Phone service. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. We have a virgin media wall socket with an ethernet port in the wall but no round cable. . Account - Mobile. Phone. Due to the nature of our network, connectivity can vary from property to property. . QuickStart, set up and connections. Check service status. Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday if the cable cannot be found. We have a virgin media wall socket. This links to the splitter in your last photo. Cihank617. I’ve just been to the property but not sure these are the right sockets. The problem is t. And perhaps Virgin should also tell new customers to not cancel they’re existing supplier as Virgin probably won’t deliver on the date they say they will. However, since theres no virgin media socket is it possible if someone who works at v. But I don't have a splitter or any 'Virgin media socket'. But I have actually managed to get through to the technical team over chat. 1 [or 192. You’ll need an adapter to get your fibre landline service up and running. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. . My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Very poor advice. If you have a quick start kit this should be installed into a faceplate/wall socket with an NTL, Telewest or Virgin Media logo on it. 0 Kudos Reply. Account - Cable. Follow the instructions on screen to finish your setup. I have just got my quick start and I don’t have a wall socket and I can’t book an engineer. Networking and WiFi. You cannot watch live TV via the guide without the wired coax, but you can still use the mini box in your loft as long as you have WiFi reception there. My Virgin Media App. Please I need an Engineer as I need internet for my work, I am so frustrated right now. 168. ReplyI am not currently a virgin media customer. From there it is going into the white distribution amplifier. I have received my quick start-up kit. The box and cables may have been removed by the previous occupiers. . The Hub 3 has arrived but the broadband spli. When I proceeded to set up my Hub 3 I quickly realised that. Stay safe. I moved house with my family and we wanted to move to Virgin Media. I. ago Sometimes you will get a random cable sticking out of a wall with no isolator. #5. Like many, I have received the new fibre phone adapter however the main phone socket is in a different room to the router. 0 Kudos Reply. I received a Quickstart kit, but I don't have the Virgin Media socket. 1. Virgin Media; My Virgin Media; Shop; Help; Virgin. I have received my quick start-up kit. We have the quickstart pack but sadly cannot get broadband set up and working. Networking and WiFi. Tudor. My Virgin Media App. Bit unsure of how to fix it - 5309810. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that new. Virgin Phone Switchover. Therefore an engineer came out again, this time to install a socket within the property (. You’ll need an adapter to get your fibre landline service up and running. If it is a loose cable only, you will need one of these to connect the Quickstart cable. The status page of the Hub's menus shows if Telephone is Enabled / Disabled. on 27-10-2022 09:24. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. Superstar. You'd not be able to get anything from the Virgin Media feed without signing up to Virgin Media cable and VM providing you with a cable STB with PIN card in it. Switched. Hi @Priscillia. My Virgin Media App. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. 26 April 2022. I’ve tried calling but the people I’m connected to keep hanging up. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Options. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Networking and WiFiNo virgin media wall socket. The connection cable should be on the other side of that incoming "hole". The wall socket I have within my home does not appear to be working. Tuning in. yes you need a tech dial 150 or 0345 454 1111 or wait here for VM - hopefully the main feed cable is ok - if so a quick and easy job i - 4353656 - 41 ACCEPTED SOLUTION. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. Account - Mobile. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. If your not a virgin media customer then nothing. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. Learn more. Been on a call for more than 1 hour with - 5149211Hi, We have recently signed up for Virgin Media and we received our new Virgin Media Hub 4 yesterday, upon setting up the modem there are no internal sockets out we only have a wire and no external junction box! Trying to speak to someone on the phone but can’t get through to no one. I wondered if I could ask the community some advice. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. I'm a Very Insightful Person, I'm here to share knowledge. The wall socket is - 5109379. Tudor. Once a SIM card is inserted it operates like a mobile broadband router. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. Virgin Media; My Virgin Media;. The new fibre phone line is designed to work with the same phones as the old copper line. You can purchase a mobile internet dongle from a number of UK networks. You won't be able to convert as Virgin Media use a different infrastructure network to BT. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. The house is a new build, there's no lead in the paint, no aquarium or anything like that. I’ve tried to call once and been cut off after ages on hold. Hello there. The socket and hub are in my bedroom, and I need them to be moved to the hallway next to it. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. The admin page for the hub says Telephony (disabled)tried to self install my Hub 3, but I don’t have the correct round wall socket. Solved: Previously, I had BT connection so I need a wall socket. We can assist further publicly for now with your Wi-Fi issues. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. Virgin Media Community. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. I could connect it in my house self install. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Or if the other end of the white cable is in a more useful. Manage Your Account. Don’t have virgin media wall socket. 283; 37; 57; stabilo00. If it is a loose cable only, you will need one of these to connect the Quickstart cable. When I try connect a cable it's doesn't have anything to grab round it. Step 3 - Label the box – a letter came with the. All forum topics. 00. Virgin Media; My Virgin Media. I'm here to share knowledge, I don't work for Virgin Media. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. on 21-08-2023 20:36. Learn more. I'm sorry to hear you're having these. . I can only find the TV socket.